Plug-Os by Powell

Order Processing

Orders are typically processed within 1–2 business days. Orders placed on weekends or holidays will be processed on the next business day. If an item in your order is currently part of an active trial, shipment may be delayed until the trial period concludes. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Free Shipping

We offer free shipping on orders over $100 within the United States. Free shipping is applied automatically at checkout when the order subtotal meets the qualifying amount.

Shipping Methods

Instruments

Instruments ship via FedEx (2-Day or Ground) depending on location.

• Typical delivery time: 2–3 business days

• Signature required for delivery to ensure safe receipt.

If you need expedited shipping, please contact us prior to placing your order.

Accessories

Accessories typically ship via USPS unless a different shipping option is selected at checkout.

Delivery times vary depending on location and selected service.

Sheet Music

Sheet music orders ship via USPS Media Mail by default.

• Media Mail is a cost-effective shipping option

• Delivery typically takes 2–8 business days

Customers may select faster shipping options at checkout if desired.

International Shipping

International shipping options may be available depending on the destination and product type.

Customers are responsible for any customs duties, import taxes, or brokerage fees charged by their country.

Tracking

Once your order ships, you will receive tracking information via email. Please allow several hours for tracking updates to appear.

Delivery Issues

If your package appears to be lost, damaged, or significantly delayed, please contact us as soon as possible so we can assist.

For instrument shipments, a signature is required at delivery. If no one is available to sign, the carrier will attempt redelivery or hold the package at a local facility.

Address Accuracy

Please ensure your shipping address is correct at checkout.

Flute Center is not responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses.

Returns and Return Shipping

For eligible returns, customers are responsible for return shipping costs. We recommend using a trackable and insured shipping service for items valued over $75.

Please see our Sales and Return Policy for full details on return eligibility.