Expert Flute Repairs
Repair services are still available through FCNY! To better protect our staff and heed social distancing recommendations, technicians are working remotely. To begin scheduling your repair, please call 212-307-9737 or email firstname.lastname@example.org. Additional information is found below.
- An initial assessment with the repair department is recommended to help identify the appropriate repair for your instrument. Our standard rate is $125/hour.
- Technicians receive new repairs on a weekly basis. Quite often, completed repairs can be offered the following week.
- We tend to repairs in the order in which they are received. To help with scheduling, please reach the repair department.
- Flutes are sent and received by mail or through a scheduled pick-up/drop-off. Please include a completed Repair Shipping Form with your repair shipment.
- FCNY is open six days a week. The repair department is available Monday through Friday.
The Flute Center of New York is New York's premier destination for expert flute repairs. We employ the most talented and experienced technicians in the industry, and all our technicians undergo continuing training with all the major flute manufacturers.
|Student Flute||All Other Flutes|
|Clean, Oil, and Adjust||$295+||$395+|
|Overhaul (Traditional Pads)||$700||$1,600|
|Overhaul (Straubinger / Synthetic Pads)||N/A||$1,700|
|Dents, Scratches, Solder, Metalworking||$125 / hour||$125 / hour|
|Additional / Hourly Work||$125 / hour||$125 / hour|
Clean, Oil and Adjust (COA)
The Clean, Oil, Adjust (COA) is the standard for flute repair, combining necessary adjustments, playability, and preventative maintenance. FCNY recommends all flutes have a COA performed every 12 months. A COA includes a full disassembly of the mechanism (including removing pins), cleaning of the interior of the mechanism, oiling of the interior of the mechanism, and a dip and light polish of the body to remove most body tarnish. COAs do not include a polish of the keys and mechanism, which is available for an additional fee (see below). A COA includes up to three hours of labor and up to three pads replaced. Additional pads beyond the first three cost $70 each for traditional pads and $80 each for Straubinger / synthetic.
- The instrument is play tested.
- All pins are removed, the mechanism is cleaned, and fresh oil is applied as necessary.
- Play is removed from both left and right hand sections.
- Silencing material (corks and felts) are replaced as necessary.
- The keys are reassembled and the instrument is regulated. Pads are replaced as necessary and pad shimming is done as necessary.
- The headjoint cork is replaced.
- Instrument body is dipped in a silver brightening solution and then lightly hand-polished.
An Overhaul is our most comprehensive repair service. An Overhaul returns a flute to as-like-new condition as possible, including the replacement of all soft parts (pads, corks, felts, etc.), a full dip and polish (including the mechanism), and a full adjustment to the pads and mechanism. Overhauls take approximately 20-30 hours to complete, and we usually have a 4-6 week backlog: We recommend calling to put your name on the list as soon as possible.
A full polish is a service that can be added to a COA - but not to a PC - for an additional $250. A Polish is included in an Overhaul. The full polish includes the same dip in a tarnish-removal solution that comes with a COA, but with a full hand polish of the body (a COA includes a light polish) and a full hand polish of the mechanism and keywork as well.
Dents, Scratches, Metalworking, Soldering, etc.
Dent removal, metalworking, soldering work, or scratch removal, etc. are not included in a PC, COA, or Overhaul. All metalworking issues are billed at an additional rate of $125/hour.
The Repair Team:
Phil Unger is Straubinger and Muramatsu certified and was trained at the Powell facility. He has been repairing flutes since 1976.
Claude Rozier is Straubinger, Muramatsu and Sankyo certified and worked as a flute maker for Sankyo Japan for 6 years. He has been repairing flutes since 1979.
Are you still offering repairs in the pandemic?
Absolutely! Our repair department is currently operating remotely. Repairs can be scheduled with the repair department to identify the best arrangement possible.
What if I don't need a repair; I just need maintenance?
Repair, maintenance, service, tune-up: let's make life simple and view these as the same.
How long will my repair take?
We strive to provide a 1-2 week turnaround for all repairs that aren't overhauls. There are circumstances that can extend this time period. We strive to provide efficient service that respects our entire customer base. Due to the pandemic, we are currently unable to provide same-day repair service. It is best to discuss your repair with the repair department in advance.
How can I ship my flute?
FCNY ships countless flutes on a daily basis! We use thick cardboard boxes with bubble wrap, but you may explore other materials. Please ensure there is cushion around your flute case and that it doesn't move once inside the box.
Can I get a receipt?
With curbside drop-off, the carbon copy of our repair tags is available upon request. However, all repairs are entered into our database. This enables us to digitally connect you, your flute, and all details of your repair. We can also electronically send information associated with your repair and ultimately provide an invoice as a pdf. Flutes are physically placed in our store according to where they are within our repair process.
Can you just fix this one thing?
We do not offer partial repairs. To honor the warranty associated with your repair we address everything your instrument currently needs. We want to avoid you needing an additional repair that could have been avoided. Bear in mind that technicians can find issues that even the best performer may not see.
How much will it cost?
For non-warranty repairs, our standard rates are listed above. Working with the repair manager, an initial assessment can be identified and pre-approved to help expedite the process. Once a technician sees the instrument in person, we would communicate if any deviation from the assessment is necessary.
How often should I get my instrument repaired?
With regular usage, we recommend an annual visit. Of course, if you have concerns at any time, please contact us. As leaks happen gradually, it is common for flutists to end up playing an instrument that is less than optimum without even realizing. Once restored to perfect playing condition, most are amazed at how great their instrument plays.
Can I get a loaner during my repair?
We are unfortunately unable to provide a flute during the course of your repair.
What kinds of flutes and flutists do you typically serve?
Flutes that are a month old or from the 1800s, budding flutists who just started playing or internationally celebrated musicians, and everything in between—we're here to help everyone!
Can your technicians fix my specific model flute?
Our technicians have decades of experience and tout official certification with most major brands. They are equipped to address the needs of almost any flute. (Additionally, one of them is the owner of FCNY!)