FCNY is proud to offer in-store and in-home trials so that flutists can test out any of our instruments (new or pre-owned) before purchasing!
Before you test any instruments, please remember to:
Remove all jewelry
Wash your hands before testing the instruments
Wipe down the instruments after each time you play
Do not use the cloths that come with new instruments
Do not use alcohol swabs on wooden instruments
Review your trial form to be sure that you have received all items listed. If your trial form is inaccurate, please contact us immediately.
Please care for the instruments as your own. Any instruments returned dirty, fingerprinted, dented or otherwise abused can be subject to a cleaning fee of between $100-$300 per instrument.
Client must be 18 years or older to set up an in-home trial. Clients under 18 must have their parent/guardian contact the Flute Center to set up an in-home trial.
Most trials are scheduled for up to 7 days from receipt of the items. If your teacher is a ClubFCNY member, we grant an extended 10 day trial. Most clients find that a 7 day trial period is sufficient to decide on an instrument. If a decision cannot be reached in that time, please contact us to request an extension or a follow-up trial.
All international trials must be paid for in full before shipment.
Please contact us to reserve a private trial room at our NYC shop! At the end of your in-store appointment, you may opt to take 2-3 flutes for an in-home trial.
If you're not able to come to New York City, we are happy to ship a box of flutes for you to try in the comfort of your own home or studio! Request a shipped trial.
FCNY ships packages using FedEx Express service except in areas where FedEx Ground / FedEx Home Delivery guarantees delivery in 3 days or less. For the area within an approximate 200 mile radius from FCNY (Boston to the East, Syracuse to the North, DC/Northern Virginia to the South), many packages can be sent guaranteed next day via FedEx Ground at no additional cost. All packages will require a direct signature; any adult (18 years old) at your address can sign for the package. We cannot waive the signature requirement. As an alternative, we can ship your package to a FedEx Hold-At-Location where it will be available for pick up; please specify your preferred location when setting up your shipment. International trials must be paid for in full before we will ship. International trials are subject to non-refundable taxes, fees and customs in accordance to their countries import laws. International client have 7 days to try the instruments on their trial. If they decide not to purchase any of the instruments, they must initiate the return process within 7 days of receipt of the package. All taxes, fees, customs, and shipping charges for international orders are non-refundable.
Pre-owned & Unique Instruments
Flute Center of New York is proud to be the world's largest marketplace for pre-owned instruments. By their very nature, these items are unique, one-of-a-kind instruments that are available for both trial as well as purchase on our website. If a unique instrument on an existing trial is purchased via our website or with our sales staff, FCNY will grant the trialing client the right to purchase the item from their trial, even if another buyer has made a purchase online in the interim. If the trialing client does not wish to purchase the item, they are expected to return it to FCNY as quickly as possible.
Shipping prices vary depending on weight and time delivery of package, and include return shipping. Generally, the following rates will apply:
Varies on weight and location. No overnight shipments will be included in ClubFCNY / referral code free shipping perks.
Piccolo Box: 13x9x4 (4 lbs.) $70
One Flute Box: 18x6x6 (5 lbs.) $70
Two Flutes Box: 18x10x6 (8 lbs.) $90
Four Flutes Box: 18x12x12 (19 lbs.) $130
Alto Box: 22x12x12 (23 lbs.) $130
Bass Box: 30x10x10 (22 lbs.) $130
Piccolo Box: 13x9x4 (4 lbs.) $40
One Flute Box: 18x6x6 (5 lbs.) $40
Two Flute Box: 18x10x6 (8 lbs.) $40
Four Flute Box: 18x12x12 (19 lbs.) $40
Alto Box: 22x12x12 (23 lbs.) $40
Bass Box: 30x10x10 (22 lbs.) $40
Finalizing Your Purchase
If you intend to purchase a flute from your trial, there is no need to return it to FCNY!
Contact FCNY to finalize your purchase. FCNY generally expects payment in full when you decide on an instrument. We accept cash, wire transfer, personal and cashier checks, and all major credit cards. Additionally, we can arrange for you to pay for your flute directly through our website - just ask a member of our staff for help setting up and emailing you a link.
As a small business, our preferred method of payment is personal check, which cost us nothing to process. Please make checks payable to "Flute Center of New York" and include it with any additional returned flutes you may have on trial.
Visit our Financing page for more information on financing your flute.
To learn about selling an instrument at FCNY, please see Consignments.
Returning Your Trial
When you have made your decisions, please contact our Resident Flutists for a pre-paid return shipping label to return any flutes you do not wish to purchase. Return labels are included in the shipping fees listed on our trial page. We recommend holding onto the box and packing material to make the return process easier.
To return: Securely package all items you do not intend to purchase in the original box, and adhere the return shipping label over the original shipping label. Make sure the original label is not visible. Please note: When shipping your package back to FCNY, ensure that your package is scanned and that you receive printed confirmation at a FedEx location. Do not use unattended FedEx Drop Boxes.
Please let us know if you have any questions or concerns during the trial process. We have the industry’s best-trained, friendliest staff, and we are confident that your experience with FCNY will be a great one.