Career Opportunities at the Flute Center
The Flute Center offers talented and motivated individuals looking for a career in the flute industry a unique and fun work environment!
We seek candidates who embody our core values: We take pride in being the expert. We are knowledgeable in everything flute-related: if we don’t know, we find out. We are progress-obsessed. We attack our weaknesses, and we are highly adaptable to change. We respect everyone and operate with a big-tent mentality: we meet people where they’re at. We take initiative. We are proactive in solving problems. We underpromise and overdeliver. We find joy in going above and beyond in our work.
Career Opportunities
Customer Service Manager: Services Department (NY)
Customer Service Manager: Services Department | Full-Time, New York Location
Monday-Friday, 10am-6pm, fully in-office, no remote work
The Role
As the Customer Service Manager for the Flute Center Services Department, you will be a key member of our Services Team. Your responsibilities will include:
Uphold the highest level of Customer Service
- Field calls and emails in regards to the Services Department offerings, pricing, and availability
- Confirm appointment bookings
- Keep customers updated throughout the repair process, addressing any concerns and setting expectations
- Collect payment and track outstanding balances
- Maintain client information with real-time updates in our database
Coordinate with Repair Technicians daily on instrument evaluations and estimates
Oversee the daily workflow of the Repair Technicians
Expertly playtest all completed repairs
Order parts and materials (flute pads, shims, etc.), generating Purchase Orders (POs) and tracking them through our database
Maintain inventory records and track usage to anticipate future needs
- Collaborate with other teams to ensure that all daily repairs meet their shipping deadlines
- Receive incoming instruments for repair, documenting their condition and customer details in our database
- Maintain the physical organization of Inventory Repairs and Client Repairs
- This role is not a repair technician role; no repair knowledge or experience required
The Perks
- Health Insurance, including access to Vision and Dental
- Health Advocate, One Medical, Teledoc, and Talkspace
- Base Salary Range: $50K - $55K
- Shared Company Bonus (after successful 3-month review)
- Commuter Benefits
- 401K Contribution
- Generous PTO policy
- Paid Family Leave
- Life Insurance
- Opportunities for continued education and growth
We’re looking for someone who is:
- Passionate about the flute!
- A clear communicator
- Organized, detail-oriented, and self-motivated. You commit the time and attention it takes to make sure things are done correctly.
Interested applicants should email a cover letter and resume to leadership@flutecenter.com. Resumes will be reviewed on a rolling basis.