Accessories

• General Accessories (cases, bags, care products, Woodify, etc.): Not eligible for return/exchange.
  

• Defective items: May be exchanged for an identical replacement within 7 days of invoice, if unused and in original packaging.
  

• Lefreques: Eligible for return/exchange within 7 days of delivery, if unused and in original packaging. Please contact us to initiate.

• Clearance Items: Clearance items are final sale and are not eligible for return or exchange. Offers valid while supplies last. Clearance items cannot be refunded for any reason, including condition. All clearance items are sold in as-is condition.

Sheet Music

Due to U.S. copyright laws, sheet music is non-refundable, except in the rare event of a fulfillment error. Please double-check your cart before checkout.

Instrument Purchases: Website

For new instruments purchased directly through our website, we offer a 7-day return window. If your flute isn’t “the one,” we encourage you to work with a Resident Flutist to explore other options in our inventory.

Instrument Purchases: After Trial

Flute Center offers free in-home trials for all domestic clients. After a trial has occurred, all sales are final — no refunds or exchanges are permitted, as the buyer has already had the opportunity to evaluate the instrument.

Brand & Instrument-Specific Policies

Guo Flutes

• Not eligible for free trials.

• Not covered by the Flute Center Standard or Concierge Service Guarantees.

NUVO Flutes

• Not eligible for trials or service guarantees.

• Not covered by the Flute Center Standard or Concierge Service Guarantees.

• Returns only accepted for manufacturer defects.
  

Custom-Ordered Instruments

• Non-refundable once commissioned with the maker.

• Typical production time: 4–6 months.
  

• No refunds or exchanges under any circumstance.
  

• If you prefer flexibility, we recommend purchasing from our in-stock selection.
  

Pre-owned & Unique Instruments

• Each pre-owned instrument is one-of-a-kind and eligible for our Trial Program.
  

• Website purchases are fulfilled after any ongoing trial ends.
  

• The trialing client always has priority to purchase.
  

• If a trialing client buys the instrument you ordered online, you may:
  

  • Apply your payment toward another instrument in our inventory, or

  • Request a full refund.
    

• Refunds are issued in USD via the original payment method. Client-side fees (credit card, exchange rates, etc.) are not refundable.

Liquidation Items

• Sold as-is, final sale.
  

• Not eligible for trials, returns, or warranties.
  

Replacements

• New instruments are only replaced if defective beyond the scope of our Standard Service Guarantee.
  

• Routine adjustments and maintenance are considered normal and are not grounds for replacement.
  

Exchanges

We accommodate exchanges for new instruments if initiated within 7 days of delivery:

1. Both instruments must be new.
   

2. Used instruments are not eligible for exchange after payout.
   

3. The returned instrument must be in its original condition.
   

4. The item must be eligible for return under our policies.
   

Initiating a Return or Exchange

1. Contact us first to initiate your return or exchange. (Unannounced returns may be delayed.)
   

2. Ship to:
   Flute Center
   307 7th Avenue, #401
    New York, NY 10001
   

3. Customers are responsible for return shipping costs. If refunded, return shipping will be deducted.
   

4. For items over $75, use a trackable service or insurance. Flute Center is not responsible for lost or undelivered returns.
   

5. Exchange delivery times may vary by location.
   
   

More Information

Please see our Terms and Conditions and Privacy Policy for more information.