Purchases After Trial

Flute Center is proud to offer free, in-home trials for all domestic clients. Those buyers interested in setting up a free trial can contact one of our Resident Flutists directly. After a trial has occurred, there are no refunds or exchanges since the buyer has had the opportunity to raise any concerns.

Website Purchases

For instrument purchases made on our website, we offer a 7-day return window. Normally, if the flute purchased is simply not "the one," we encourage clients to allow one of our Resident Flutists to assist them in exploring other options we have available.

Guo Flutes

Guo Flutes are not eligible for free trials. Guo instruments are not eligible for the Flute Center Standard Service Guarantee, or Concierge Service Guarantee.

Nuvo Flutes

NUVO Instruments are not eligible for a Standard Service Guarantee or a Concierge Service Guarantee. NUVO Flutes are not eligible for free trials. Flute Center only accepts returns on NUVO Instruments for manufacturer defects. 

Custom-Ordered Instruments

All instruments and accessories that are custom-ordered from a manufacturer are strictly non-refundable, as we are required to formally commission the instrument's production. Please note that normal production for a custom instrument can take 4-6 months. Once the instrument is ordered from the manufacturer, there can be no refunds or exchanges whatsoever - this flute is being built custom for you! We encourage you to purchase our in-stock flutes if you are uncomfortable with buying a flute purely "on specification."

All taxes, fees, customs, and shipping charges for international orders are non-refundable in all circumstances. 

Pre-owned & Unique Instruments

Flute Center is proud to be the world's largest marketplace for pre-owned instruments. By their very nature, these items are unique, one-of-a-kind instruments that are subject to our Trial Program and Sales Policies. Any pre-owned instrument purchases made via our website or with our sales staff will be fulfilled immediately after any existing trials are completed and the instruments are returned to Flute. Please note that Flute Center will grant the trialing client the right to purchase any unique item from their trial, even if another buyer has made a purchase online in the interim. If the unique item is purchased by the trialing client, the online buyer may elect to either use their payment to purchase any substitute instrument in our inventory, or they may request a full refund. Flute Center is not responsible for any client-side credit card or transaction fees, currency exchange rates, interest accumulation, or any other financial ramifications to placing an order. All refunds will be made in US Dollars and will be refunded via the same method used to make original payment.

Liquidation Items

All Liquidation items are sold as-is, with no warranty or guarantee of playability or condition. Liquidation items are not eligible for trial. All sales are final and returns will not be accepted. Please contact us with any specific concerns you have before ordering.

Accessories

Clearance Items

Clearance items are final sale and are not eligible for return or exchange. Offers valid while supplies last. Clearance items cannot be refunded for any reason, including condition. All clearance items are sold in as-is condition.

Sheet Music

Due to copyright laws of the US, no refunds whatsoever will be permitted for sheet music except in the sole instance of our error in fulfilling proper products. We encourage you to double check that all items in your cart are accurate before checking out.

Replacements
We only replace new items if they are defective beyond the scope of our standard service guarantee. Adjustments are normal and necessary over the life of any instrument, and routine maintenance is not grounds for replacing a new instrument. Used flutes are sold as-is, and no guarantee is made as to its condition or playability, or to the condition of its pads, springs, screws, parts, etc.

Exchanges

We will accommodate an exchange of goods for instruments if the exchange is initiated within 7 days of delivery. All exchanges must meet the following conditions:
1) The instruments to be exchanged must both be new instruments.
2) Used instruments are not subject to any returns or exchanges once the payout has been processed.
3) The item to be exchanged must be returned in the same condition in which it was sent.

4) The item must be eligible for return.

Initiating a Return

To initiate a return or exchange, please submit an RMA Request form here. All returns and exchanges must include a completed RMA Form.  Returns and exchanges sent without a completed RMA Form are subject to delays. 

To return your product, ship it to:
Flute Center
307 7th Avenue #401
New York, NY 10001

You will be responsible for paying for your own shipping costs for returning your item. All shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. The time it may take for your exchanged product to reach you may vary by location.

More Information

Please see our Terms and Conditions and Privacy Policy for more information.