FCNY offers free 3-day Express or 1-3 day Ground shipping via FedEx on all US orders over $400, no code required - this will automatically be an option at checkout. Please note that orders may take up to 2 business days to process.

We are also happy to ship orders internationally! We've shipped flutes to over 100 countries around the world, from Brazil to Korea and everywhere in between. Nothing would make us happier to help you find your next instrument, no matter where you live!

Flute Center of New York offers free in-home trials for all our instruments, new and used. Contact a Resident Flutist or call the shop to set up your trial today!

We are happy to send several instruments at a time - and if you don't find the right instrument, we're happy to send follow-up trials for you to find the perfect instrument! 

Please note that trials are not available on keyless flutes or accessories. Shipping fees may apply - have your flute teacher Join the Club for free shipping!

FCNY offers a 7-day return window for all instrument purchases made through our website, new or used. Please contact us within 7 days of receiving the instrument to begin the return process. All returns and exchanges must include a completed RMA Form.

For those clients who choose to trial instruments before purchasing, there are no returns or refunds after finalizing a sale, as the trial period allows for a free, no obligation return. 

Any pre-owned instrument purchases made via our website will be fulfilled immediately after any existing trials are completed and the instruments are returned to FCNY. FCNY. Please note that FCNY will grant the trialing client the right to purchase any unique item from their trial, even if another buyer has made a purchase online in the interim.

All accessories, including cases, bags, tone enhancers, flute care products, are not eligible for return or exchange. Defective merchandise may be returned for exchange within 7 calendar days of the original invoice date for replacement with an identical item, but must be unused and in original packaging to be eligible for return. Lefreques are eligible for return/exchange within 7 calendar days of the anticipated delivery date. To be eligible for a return or exchange, the Lefreque(s) must be unused and in the same condition that you received it, including the original packaging. To initiate a return of a Lefreque, please contact us. 

Read more about our sales and return policy here.

We proudly offer a 12-month Standard Service Guarantee on all new instrument purchases. The FCNY Standard Service Guarantee covers any and all minor adjustments impacting the playability and/or mechanical functionality of the instrument for 12 months from original purchase date. This Guarantee is built on top of any pre-existing Manufacturer's Limited Warranty on new instruments. New instruments are also eligible for enrollment into FCNY’s Concierge Service Guarantee at time of purchase.

New instruments purchased by students of our ClubFCNY members qualify for a complimentary 18-month extended Standard Service Guarantee. If you're shopping and want to receive a free extended Service Guarantee, tell your teacher to join the Club, or enter your teacher's name and email address at checkout!

Certified pre-owned flutes come with FCNY’s 12-month Standard Service Guarantee. CPO instruments are also eligible for enrollment into FCNY’s Concierge Service Guarantee at the time of purchase.

Non-Certified pre-owned flutes are sold in as-is condition and do not come with any formal warranty or guarantee. However, some minor adjustments can sometimes be completed as part of the sale.

Neither non-certified pre-owned nor certified pre-owned wood instruments or headjoints are eligible for replacement due to cracking.