FCNY Standard Service Guarantee
To support our unwavering commitment to our customers and their instrument service needs, the Flute Center of New York proudly provides all new and certified pre-owned instruments, purchased through FCNY, with our Standard Service Guarantee.
The FCNY Standard Service Guarantee covers any and all minor adjustments impacting the playability and/or mechanical functionality of the instrument for 12 months from original purchase date. This Guarantee is built on top of any pre-existing manufacturer's limited warranties on new instruments.
New, non-certified pre-owned, instruments purchased through our ClubFCNY program will receive an extended 18-month Standard Service Guarantee.
Additionally, any COA level or above repair completed by the Flute Center of New York comes backed by a 90-day Standard Service Guarantee on any work completed during that repair. All overhaul-level repairs completed at FCNY include a complimentary 12-month Standard Service Guarantee.
Please see below for full coverage details, exceptions, and terms and conditions:
Standard Service Guarantee Coverages:
- Minor adjustments impacting the play-ability and mechanical functionality of the instrument
- Adjustments due to normal wear and tear, including ripped pads as needed.
Standard Service Guarantee Exclusions:
- Accidental damage
- Damage from misuse
- Plating wear & tear
- Large dent & scratch removal
- Cleaning & tarnish removal
- Neither non-certified pre-owned nor certified pre-owned wood instruments or headjoints are eligible for replacement due to cracking.
Standard Service Guarantee Terms and Conditions:
- Built on top of Manufacturers Limited Warranty for new instruments. As a certified dealer, FCNY technicians are authorized to service warranty repairs - See Manufacturer's Warranty Coverages for full details and exceptions
- ClubFCNY extended 18-month Standard Service Guarantee only eligible for new instruments; certified pre-owned instruments do not qualify for extended ClubFCNY 18-month Standard Service Guarantee.
- All new and certified pre-owned instruments purchased through FCNY are pre-qualified and eligible for enrollment into FCNY's Concierge Service Guarantee.