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Introducing

Flute Center Concierge Service Guarantee

The Flute Center Concierge Service Guarantee is a premium service contract offered for new, certified pre-owned, and repair-qualified instruments purchased or repaired through the Flute Center.  

This guarantee does not replace the manufacturer’s limited warranty for new instruments and includes exclusive services and benefits beyond Flute Center's Standard Service Guarantee for new and certified pre-owned instruments. 

Where do I sign up?

Buying your instrument online? Simply add Concierge Service Guarantee at check out.

If you have already purchased your flute, contact us to sign up for Concierge Service Guarantee today.

Contact Us

Pricing

12 Month Concierge Service Guarantee: $675  

24 Month Concierge Service Guarantee: $1,300

Exclusive Benefits

  • Complimentary Repair Swag Bag (Fix-it tool and an assortment of Flute Center branded merchandise)
  • Free Return Shipping on all repairs
  • Priority service on all repairs ( $225 rush service included)
  • Includes (x1) COA+ retailed at approx. $850 per 12mo. contract
  • Minor adjustments impacting the play-ability and mechanical functionality of the instrument.
  • Included COA+ covers up to 4 hours/4 pads (instead of 3 hours/3 pads) and small dent and scratch removal.

Covered Services

  • Minor adjustments impacting the play-ability and mechanical functionality of the instrument
  • Adjustments due to normal wear and tear, including ripped pads as needed.
  • Included COA+ covers up to 4 hours/4 pads (instead of 3 hours/3 pads) and small dent and scratch removal where possible.

Terms and Conditions

  • Included  COA(s) must be completed by an Flute Center technician within the term length of the concierge contract. 
  • To qualify for this service, any non-new or non-CPO instrument(s) must have a full COA level or above repair completed by Flute Center at normal service rates ($675+).
  • New and CPO instruments have a 14-day grace period for enrollment from the original purchase date of the instrument. Service contract start date will be retroactively set to the original date of purchase if purchased during the 14-day grace period.
  • Newly purchased new and CPO instruments seeking enrollment beyond the 14-day enrollment grace period are subject to review for potential pre-qualifying repairs.
  • Guo Instruments are not eligible for a Standard Service Guarantee or a Concierge Service Guarantee.

Exclusions

  • Accidental damage
  • Damage from misuse
  • Plating wear & tear
  • Large dent & scratch removal
  • Neither non-certified pre-owned nor certified pre-owned wood instruments or headjoints are eligible for replacement due to cracking.
  • Guo Instruments are not eligible for a Standard Service Guarantee or a Concierge Service Guarantee.

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