Below are a list of our Frequently Asked Questions - please do not hesitate to contact us with additional questions.
What is your trial policy?
FCNY is proud to have the most generous and comprehensive trial policy in the country! Unlike many of our competitors whose strict policies only allow a few days, we offer 7-days in your home to decide on your next flute. Many clients find 7 days to be a sufficient amount of time to decide on an instrument. Others will simply need more time, or want to try other flutes. We are always happy to accommodate as best we can by sending additional headjoints or flutes, by lengthening a trial, or by simply talking to you about your flute journey!
How do you ship and will I be required to sign for the package?
FCNY ships packages using FedEx unless otherwise requested. FCNY uses 2-day Express service except in areas where FedEx Ground / FedEx Home Delivery guarantees delivery in 2 days or less. For the area within an approximate 200 mile radius from FCNY (Boston to the East, Syracuse to the North, DC/Northern Virginia to the South), many packages can be sent guaranteed next day via FedEx Ground at no additional cost. All packages will require a direct signature; any adult at your address can sign for the package. We cannot waive the signature requirement.
FedEx will automatically email your tracking number when a shipping label is created. Packages are generally picked up between 5pm - 6pm, Monday - Friday, so tracking numbers emailed before that time may yet show any activity on the package - rest assured your flutes are likely waiting by our door to be picked up!
When your trial is complete, please contact our Resident Flutists for a pre-paid return shipping label to return any flutes you do not wish to purchase. These return labels are included in the prices listed on our trial page
. We recommend holding onto the box and packing material to make the return process easier.
What payment methods do you accept?
We accept cash, wire transfer, personal and cashier checks, and all major credit cards. Additionally, we can arrange for you to pay for your flute directly through our website - just ask a member of our staff for help setting up and emailing you a link.
As a small business, our preferred method of payment is always a personal check - these cost us nothing to process, so we can use the funds to continue providing you with the best possible Flute Center. Please make checks payable to "Flute Center of New York" and include it with any additional returned flutes you may have on trial.
Do you offer financing?
If I don't live in New York State, will I be required to pay NY State sales taxes? What if I'm an international client - will the taxes I pay be refunded at the airport?
The State of New York requires us to collect sales tax on their behalf for all transactions that occur within the New York state. All clients that come into our shop and purchase a flute while in the store will be required to pay NY State Sales Tax, currently 8.875%. Moreover, all clients who live in the New York state that have flutes shipped to them will also be required to pay New York Sales Tax. All prices listed on our site do not include sales tax.
However, clients who initiate trials or purchases that are shipped outside NY state will not be required to pay NY state sales tax. FCNY does not collect sales taxes on behalf of any other state.
All international clients are subject to the same provisions above. Any clients visiting New York City who purchase an instrument in our store will be required to pay NY State sales tax. To the best of our knowledge, these taxes are not refundable at the airport.
International clients who do not visit our shop and who order a flute to be delivered to a non-NY State address will not be required to pay NY State sales tax. For example: if a client from South America visits family in Miami and orders a flute to be delivered to them in Florida, they will not be required to pay NY State sales tax.
What if I need to sell my flute in order to buy a new flute?
FCNY generally expects payment in full when you decide on an instrument.
If you want to inquire about trade-in value for your flute, please do so early in the trial process. Trade-In amounts are based on wholesale value (40% - 50% off of known resale price.) While not as advantageous to the seller as working on consignment, trade-ins do allow a client to sell their current instrument(s) to pay for a new one.
FCNY also sells pre-owned instruments on consignment. FCNY offers a 5% reduced commission on the sale of one eligible consignment item when you buy and sell at the same time. Note: Consignment payouts occur when the instrument to be sold, which can take months or years. Click to learn more about FCNY's Consignment Policy.
I'm a flute teacher - do you carry flutes for my students/studio?
FCNY is proud to have the largest inventory of new and pre-owned flutes in the world. We carry everything from student flutes to all-gold and platinum professional flutes.
FCNY has a Teacher Incentive program called ClubFCNY
that grants you and your students free shipping in both directions, a longer trial period, an extended warranty on all new flutes purchased, and a referral fee paid directly to you! It's free to join - click here for more details!
Do you price match?
We have built our business around openness and transparency in relation to price, so we know that our prices are the lowest you will find online or in print. To that extent, FCNY will gladly price-match all new items being sold by authorized dealers in the United States.
Please note that this policy applies to new instruments only, so long as the advertised flute is an identical model (with identical specifications) to the one being purchased. We will only match listed prices of other "Authorized Dealers" on a legitimate business's primary website, ie. we will not price match flutes listed on eBay, Amazon, Facebook, or any other third party platform, as these platforms cannot properly regulate grey-market items listed by illegitimate sellers.
What is your return / exchange policy?
FCNY offers free trials on all instruments for sale. Read more about our trial policy here
. Because our trial policy allows you to try an instrument before purchasing, we generally do not allow for returns of any items purchased at FCNY. This is especially true for all pre-owned instruments, as the Flute Center sells pre-owned flutes on a consignment basis: we must pay the owner once the flute is initially sold.
In some cases, and at FCNY's unilateral discretion, we will allow for an exchange within 7 days of original purchase on new flutes only. This will be processed as store credit only. Ultimately, we want you to be happy with your purchase - if you feel you have extenuating circumstances, please reach out directly to us and we will try and accommodate accordingly.
Do you ever run sales?
Our prices are generally governed a "Minimum Advertisement Policy" (MAP) enforced by the manufacturers / distributors of the flutes we sell. Because we automatically price our flutes at the lowest levels allowed by these agreements, we are generally prohibited from running sales on any new flutes.
Occasionally, manufacturers will offer seasonal rebates, which we do our best to advertise prominently on our homepage slider.
The prices of pre-owned flutes are largely determined by the individual owners of those instruments. As such, a large-scale sale of pre-owned instruments is unlikely. However, pre-owned prices can be negotiable (new flute prices are not negotiable). So if you're looking for a deal, put in an offer on a pre-owned flute! Please note that offers are generally considered binding, so if the seller agrees to accept your lower offer, we expect to move forward with payment (no refunds or exchanges).
What is your warranty policy?
We offer a full and comprehensive 12-month warranty on all new flutes sold through the Flute Center of NY. This includes your annual PC, any additional adjustments needed to the pads, keys, springs, felts, corks, etc. Warranties generally do not cover scratches, dents, bent flutes, or any other damage caused by neglect.
If your flute teacher is a member of ClubFCNY, we grant a complimentary 6-month extension to your warranty. If you are the flute teacher, we also grant a complimentary 6-month extension to all instruments you purchase when you sign up for the club!
We service all warranties in-house with our expert repair technicians. If you are not local to the NYC, you can ship the flute back to us. Contact us for directions on how to arrange this.
International clients may, at their cost, send flutes back to FCNY for all warranty repair work. Clients are responsible for paying all shipping charges and customs fees that are incurred. We recommend sending any warranty work via FedEx as a "non-commercial / Return & Repair" shipment to avoid unneeded customs fees.
International clients who cannot easily ship flutes to us can contact a local flute retailer with an authorized repair department for a repair quote. We generally allow one payment up to $200US to address a warranty issue. After this payment is made, however, the warranty through FCNY is deemed null and void, as we cannot guarantee the work of third parties. Contact us for more information if you are an international client.