I live in a rural area with 2 music stores, offering few flute brand choices. Discovering the NY Flute Center opened the flute world up. The trial system was so easy and I was able to try several flutes, with multiple headjoints. I’m an amateur intermediate player so it was so supportive to try these flutes at home; really concentrate on their qualities without self-consciousness and distractions. I’ve found the perfect fit for me because of Kristen’s incredible store of patience, and her information about each flute, specific to my description skill-level concerns I had and the tonal qualities I was looking for. Kristen provided terrific service within that wonderful trial program! Thank you!!!

This was my first experience buying a new flute ( the last one was purchased in 1972). The salesperson was helpful, friendly, efficient and accommodating.

Exceptional service by real professionalls, always feel valued as a customer.

Flute Center is great to work with! there was good communication and quick shipping.

This store is amazing. Unfortunately for me, I no longer live close enough to go in person (I've moved to Texas). But I recently ordered a Roi Piccolo cleaning wand... As you may know if you're a fife or piccolo player, it's hard to find cleaning fuzzies or wands small enough (especially if your instrument has a conical body), and when you do, they are fragile. The Roi which I ordered from Flute Center had an unfortunate journey through the postal system... I watched the tracking online as it made its way to Dallas, then, instead of heading down towards Belton, it went to Arizona, only to be returned to Dallas at a later date, and eventually heading south to me. By the time it arrived, on a Friday night, the package looked like it had been to Hades and back, and the Roi piccolo cleaner was broken in half. The diameter is too small for superglue to be an effective remedy, so I called the Flute Center during my lunch break on Monday, and the person on the phone was extremely kind and understanding. This was a great relief. The flute center literally had a replacement on the way to me within minutes. I mean the tracking number popped up on my phone before I had a chance to look it up! The new one arrived in a box with bubble wrap and all in one piece... Thank-you Flute Center for giving this story a happy ending. I know it costs a retailer no small amount to replace and re-ship damaged items, and I appreciate that deeply. These people at the Flute Center are, as we used to say in my old neighborhood, "Good People."

I love that I can call in an order and speak with a knowledgeable and helpful real person!

Flute Center makes it easy! They made every step simple, quick, and effortless. I'll be working with them for as many of my future purchases as possible!

FCNY reps are well informed, easy to work with, and willing to help, It's breath of fresh air in this age of dwindling service, moronic AI bots, and policy straitjackets.

As a band director whose strong suit is not woodwinds, this was the best process imaginable. They sent some great instruments for us to test out, and the logistics were incredibly painless. A seamless process from start to finish, and my students and I appreciated that the students who would actually end up playing the piccolo were able to test the instrument as well before purchasing.

Quick service and a vast selection of music! I have placed a few orders for sheet music and books. They are shipped promptly and perfectly packaged so that an individual piece of sheet music arrived in mint condition.

Every representative I have had contact with at Flute Center has been very knowledgeable as well as kind and helpful.

I'm very impressed with the customer service. I'm out of state; myflute teacher recommends Flute Center and I can see why.

Good response and fast shipping. Thank you

My order arrived on.time and the whole process was easy.