Flute Center is great to work with! there was good communication and quick shipping.

This store is amazing. Unfortunately for me, I no longer live close enough to go in person (I've moved to Texas). But I recently ordered a Roi Piccolo cleaning wand... As you may know if you're a fife or piccolo player, it's hard to find cleaning fuzzies or wands small enough (especially if your instrument has a conical body), and when you do, they are fragile. The Roi which I ordered from Flute Center had an unfortunate journey through the postal system... I watched the tracking online as it made its way to Dallas, then, instead of heading down towards Belton, it went to Arizona, only to be returned to Dallas at a later date, and eventually heading south to me. By the time it arrived, on a Friday night, the package looked like it had been to Hades and back, and the Roi piccolo cleaner was broken in half. The diameter is too small for superglue to be an effective remedy, so I called the Flute Center during my lunch break on Monday, and the person on the phone was extremely kind and understanding. This was a great relief. The flute center literally had a replacement on the way to me within minutes. I mean the tracking number popped up on my phone before I had a chance to look it up! The new one arrived in a box with bubble wrap and all in one piece... Thank-you Flute Center for giving this story a happy ending. I know it costs a retailer no small amount to replace and re-ship damaged items, and I appreciate that deeply. These people at the Flute Center are, as we used to say in my old neighborhood, "Good People."

I love that I can call in an order and speak with a knowledgeable and helpful real person!

Flute Center makes it easy! They made every step simple, quick, and effortless. I'll be working with them for as many of my future purchases as possible!

FCNY reps are well informed, easy to work with, and willing to help, It's breath of fresh air in this age of dwindling service, moronic AI bots, and policy straitjackets.

As a band director whose strong suit is not woodwinds, this was the best process imaginable. They sent some great instruments for us to test out, and the logistics were incredibly painless. A seamless process from start to finish, and my students and I appreciated that the students who would actually end up playing the piccolo were able to test the instrument as well before purchasing.

Quick service and a vast selection of music! I have placed a few orders for sheet music and books. They are shipped promptly and perfectly packaged so that an individual piece of sheet music arrived in mint condition.

Every representative I have had contact with at Flute Center has been very knowledgeable as well as kind and helpful.

I'm very impressed with the customer service. I'm out of state; myflute teacher recommends Flute Center and I can see why.

Good response and fast shipping. Thank you

My order arrived on.time and the whole process was easy.

Did an online trial request. Was contacted via phone to confirm my information so they could send me the requested flute. Decided to buy the flute. Purchase was easy & seamless. Highly recommend Flute Center!!

My experience with the Flute Center of New York (and Chicago) has been just phenomenal! Since I live in Chicago, I first stopped by the Chicago store and chatted with the flute technician on site (can't remember her name unfortunately). I wanted to know if there was any point in fixing the student flute I'd been playing on for decades but that was sounding worse and worse (couldn't get out any notes past a low G). I wasn't sure if my problem was my fault (bad technique) or the flute. She took a look at it and concluded it was not worth repairing, since it would be cheaper to buy a new one. Although she wasn't a sales person (no one else was manning the store at that time), she was very helpful in letting me try out a bunch of flutes in my price range and giving me advice. Turned out, the problem wasn't me, it was my ancient flute! I ended up taking home a Trevor James Chanson on trial that day at no cost to me. A few days later I called the Flute Center with some questions and my call ended up at the New York branch, where I spoke with Caity. She offered to send me 4 more flutes to try out for free (free shipping and everything!). I loved all of them (each of them sounded infinitely better than my poor old Gemeinhardt), to the extent that I wondered if I might like flutes in a higher price range even better. It just so happened that I was going to be in NYC briefly, so I arranged to stop by the NYC store in person during my stay. Caity wasn't there that day, but Alex helped me, and was super helpful as well. I spent a delightful couple of hours trying out different flutes in a higher price range ($4500-$6000), picked out my favorites, and Alex mailed me a new batch of flutes to try back in Chicago afterwards. They didn't even ask me to send back the first batch first! Eventually I went with the Yamaha 677h, which I adore. Playing such a lovely-sounding flute has made me fall in love with the instrument all over again and inspired me to practice 10x more than I ever have before.

I am floored by the amazing customer service I got from everyone I encountered at both Flute Centers. It seems that everyone who works there is an experienced flutist, so their advice has been extremely helpful. But even more amazing is how generous they were in allowing me to try so many flutes at once and for a considerably longer period than the supposed 1-week trial. I could not ask for a better experience. I highly, highly recommend this business to anyone interested in buying anything flute-related. I will be a loyal customer for life!

Flute Center is truly special -
It is rare to have a real personal care and true interest in supporting artists. The way the whole team looks after musicians at Flute Center is unparalelled and is rooted in the generosity and personal attention of Phil Unger, who is one of a kind. If you are after a great experience, Flute Center should be your number one address!